Terms & Policies
WAIVER & RELEASE
By signing up for and/or attending classes, events, activities, and other programs and using the premises, Facilities and equipment, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in indoor cycling, guided stretching, and the use of any exercise equipment in association with the Classes and Facilities. You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You accept and assume full responsibility for any and all injuries, damages (both economic and non-economic), and losses of any type, which may occur to you or your guest, and you hereby fully and forever release and discharge the company, its insurers, employees, officers, directors, and associates, from any and all claims, demands, damages, rights of action, or causes of action, present or future, whether the same be known or unknown, anticipated, or unanticipated, resulting from or arising out the use of said equipment and facilities. You expressly agree to indemnify and hold the company harmless against any and all claims, demands, damages, rights of action, or causes of action, of any person or entity, that may arise from injuries or damages sustained by you or your guest.In consideration of being allowed to participate in and access the Classes and Facilities, you hereby agree that you (a) have no medical or physical condition that would prevent you from properly using any of AXL’s Classes and Facilities, (b) do not have a physical or mental condition that would put you in any physical or medical danger, and (c) have not been instructed by a physician to not participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in using AXL’s Classes and Facilities, and should not be participating in any Classes.
RESERVATION POLICIES:
Once you’ve signed up for a class using our website, app, or ClassPass and you have an account with us, you should receive a confirmation email with details about the class. If you haven’t received an email, then feel free to give us a call to confirm! Once confirmed, we will hold your bike until the start of class.
CANCELLATION POLICY:
We understand things come up, so we try to be as fair as possible. If you know you can’t make a class, give us a call and we will cancel your reservation. As long as you’ve given us 12 hours or more, you won’t be charged a fee and you’ll still keep your credit toward a different class. However, for a ‘late cancellation’ or ‘no-show’ you will be charged a $15.00 fee, but you won’t lose a credit toward your next class.
CHECK-IN:
We encourage everyone to show up for class 5 minutes early. If this is your first time riding with us, we ask that you arrive 15 minutes early so we can give you a rundown of the studio, get you fitted for shoes, and get you situated on a bike. If you haven’t checked in at the start of class, your spot will be forfeited to our waitlisted riders and you will be charged a fee. Running late? Give us a call and we’ll do our best to work with you Please note, the absolute latest we will allow someone to enter a class is 5 minutes after it starts, even if you’ve already checked in.
COVID UPDATE: We are temporarily not allowing any late entries into class for the sake of social responsibility during COVID. If you are late, you will be marked as a "late cancel" and assessed a fee. Additionally, we are asking that riders show up to the studio no EARLIER than 5 minutes before their class is due to start in order to minimize crowding and maintain social distancing at the studio.
FACILITIES:
Our studio comes equipped with locker rooms, changing rooms, and a well-stocked freshen-up station. We do not have showers at this location, but we do offer complimentary toiletry products.
COVID UPDATE: Per government mandate, we are temporarily removing all high-touch and communal amenities from the studio. Certain items (hair-ties, ear plugs, etc) will be kept behind the front desk and available upon request. The changing rooms will still be available for your use.
BOOKING WINDOW:
Riders can reserve their spots in class one week out. Our website and app reflect the most up-to-date information regarding class times, instructors, and cancellations.
REQUIREMENTS TO RIDE:
All first time riders must sign our Liability Waiver before taking their first class. We do not allow anyone under the age of 16 to take our classes.16 and 17 year olds must show up in person at the studio with a parent/guardian to sign the liability waiver before taking their first class. If you do register on our website without the legal consent of your guardian, AXL reserves the right to delete your account and refuse admission to the studio. Those under 18 must book a class in person at our studio accompanied by your legal guardian. You agree to comply with all our rules on this website or displayed at our location. Instructors and classes are subject to change. We reserve the right to suspend your account or refuse you access to our studio and its services if we deem your conduct to be in breach of our rules or harmful to staff, other riders, or company reputation.
USE OF THE WEBSITE:
While we do our best to keep everyone in the loop, any of the content on our website may be out of date at any given time. We do not guarantee that our website, or any content on it, will be free from errors or omissions. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our website or app is unavailable at any time or for any period. Should this happen, we will do our best to keep you in the loop through any means possible.
MEDICAL CONCERNS:
Your health and safety is our number one concern. Please notify any member of our staff if you have any medical conditions.